If you have a faulty disk and fall under our 90-day warranty period, you may return it under certain criteria or install the game digitally. If you discover you have a DVD drive that does not read Dual-Layer DVDs, install the game digitally. If your installation comes to a stop when the disk tries to install the same file as before, then you most likely have a faulty disk. Make a note of the exact file that is causing the installation to crash (you should be able to see what file is being installed in the installation progress bar). Furthermore, make sure your DVD drive can read Dual-Layer DVDs. 
Make sure you have a a DVD drive, and not a CD drive.This page contains troubleshooting for installing The Sims 3 from a disc. We also have instructions for installing The Sims 3 digitally.
If you are having trouble installing The Sims 3 from an install disk, follow these steps.
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